Hybrid Paris: Strategic Customer Programs Lead (B2B SaaS)

Botify; Paris; Hybrid; EUR 64,000 - 69,000; Part time

Benefits offered by this job

Hybrid remote policy

Paris office access

Team outings

Lunch vouchers

Transportation reimbursement

Fitness classes

Job summary

Botify’s Global Services Organization is seeking a Customer Program Manager to coordinate multi-threaded implementations for strategic clients. You’ll be the linchpin between Botify account teams and client stakeholders, shaping success and engagement plans, and guiding complex product integrations across technical and business teams.

Fluent in French and English, you’ll lead executive sessions, host remote and on-site reviews, and partner with growth initiatives while ensuring high-quality

Qualifications

• Creative problem-solving abilities essential.
• Autonomous and independent worker.
• Fluent in French and English, with daily client interaction.
• Strong technical acumen in enterprise software.
• 4+ years in client-facing program/ project management roles in B2B SaaS.

Responsibilities

• Maintain a portfolio of strategic customers and drive long-term relationships.
• Identify KPIs and develop Success and Engagement plans to accelerate adoption.
• Oversee and project manage product implementations for new and existing clients.
• Monitor client health and adoption to expand engagements.
• Coordinate and lead complex technical discussions with support/engineering teams.
• Develop content for client-facing sessions and executive reviews.
• Partner with Account Managers to identify growth opportunities.
• Assist in building internal processes to improve delivery efficiency.

Skills

Creative Problem Solver

Autonomous and Independent

Works well under pressure

Strong technical acumen

Job description

Botify’s Global Services Organization is seeking a Customer Program Manager to coordinate multi-threaded implementations for strategic clients. You’ll be the linchpin between Botify account teams and client stakeholders, shaping success and engagement plans, and guiding complex product integrations across technical and business teams.

Fluent in French and English, you’ll lead executive sessions, host remote and on-site reviews, and partner with growth initiatives while ensuring high-quality