Customer Program Manager, Enterprise (CDD)

We Love AI Jobs; Paris; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Botify’s Customer Program Manager role in Paris blends strategic client leadership with hands-on program delivery. You’ll manage enterprise relationships, drive adoption, and coordinate cross-functional teams to deliver platform implementations and success plans.

You’ll engage with Account Managers and SEO Success Managers to prepare executive reviews, monitor health and outcomes, and expand engagements across large enterprise accounts in a hybrid Paris setting.

Qualifications

• 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
• Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
• Experience working with complex enterprise software solutions.
• Proven ability to facilitate and contribute to complex technical discussions.
• Interest in SEO; previous experience in the industry is a plus.

Responsibilities

• Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
• Identify KPIs and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
• Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
• Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
• Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
• Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
• Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
• Partner with Account Managers to identify and execute growth strategies.
• Assist in building and implementing internal processes to enhance efficiency in service delivery.

Skills

Program management

Project management

Enterprise software

Customer success

Platform integrations

KPI planning

Technical discussions

Job description

# Customer Program Manager, Enterprise (CDD)BotifyParis, France (Hybrid)Full-timeAI tools:ChatGPTPerplexityUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis fixed-term customer program management role coordinates implementations and service programs for Botify’s strategic enterprise clients. You’ll align client and internal teams, monitor adoption and outcomes, and help customers get value from Botify’s search platform.* Contract (CDD, 4–6 months)* Hybrid* 4+ years### Skills and expertiseProgram managementProject managementEnterprise softwareCustomer successPlatform integrationsSEOKPI planningTechnical discussions### Key responsibilities* Manage strategic customer relationships and create success plans tied to client KPIs and desired outcomes.* Coordinate Botify platform implementations, integrations, and technical discussions with support and engineering teams.* Prepare client sessions and executive business reviews with Account Managers and SEO Success Managers.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is hybrid. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role coordinates implementation and adoption of Botify’s agentic AI search platform for enterprise customers. It is a customer program role rather than hands-on model development, but regular work with the platform is central.## Full descriptionBotify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!Role OverviewAs a member of Botify’s Global Services Organization, the Customer Program Manager plays a crucial role in facilitating collaboration between Botify and its most strategic clients. They are instrumental in ensuring the seamless execution of multi-threaded implementation and service programs on the Botify platform. Customer Program Managers act as the linchpin connecting key stakeholders and initiatives, providing both structure and direction within client relationships and internally.Contract: CDD (Contrat à Durée Déterminée) Duration: 4 to 6 months, starting end of 2026Your responsibilities:• Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.• Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.• Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.• Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.• Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.• Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.• Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.• Partner with Account Managers to identify and execute growth strategies.• Assist in building and implementing internal processes to enhance efficiency in service delivery.Your qualification:• Creative Problem Solver• Autonomous and Independent• Works well under pressure and in ambiguous situations• Strong technical acumenExperience:• 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.• Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.• Experience working with complex enterprise software solutions.• Proven ability to facilitate and contribute to complex technical discussions.• Interest in SEO; previous experience in the industry is a plus.We encourage applications from people of all backgrounds, identities, and experiences. If you don’t meet every requirement but believe you could succeed in the role, we would still love to hear from you.