Paris Hybrid: Enterprise SaaS Customer Success Manager

Go1 Europe

Paris

Hybride

EUR 50 000 - 55 000

Plein temps

Il y a 8 jours

Générateur de candidature

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Avantages offerts par ce poste

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Monthly work from home reimbursement

Office setup budget

Go1 Learning Hub access

Professional development fund

PTO + Wellbeing days

Parental leave support

Wellness program

Résumé du poste

Go1 Europe, Paris-based hybrid, seeks a Customer Success Manager for France to manage a portfolio of enterprise and mid-market customers in France and South EMEA, focusing on retention, adoption and value realization.

You will build multi-threaded relationships with senior stakeholders, develop long-term plans, monitor health and coordinate with onboarding, content, support and experiences teams to enable successful deployments and renewals.

Qualifications

Experience managing complex enterprise or strategic customer relationships, ideally in B2B SaaS, learning technology or another subscription-based environment.
Evidence of protecting and growing a significant customer portfolio, including retention, adoption or expansion outcomes.
Experience identifying churn risk, developing recovery plans and coordinating stakeholders.
Strong commercial judgement and understanding of renewals, revenue forecasting and account growth.
Experience leading strategic customer meetings, account planning and executive-level business reviews.
Ability to explain contractual, technical and financial value clearly to customer and internal stakeholders.
Strong organisational, project-management and prioritisation skills across multiple complex accounts.
Structured, analytical approach to customer health and long-term account planning.
Ability to communicate recommendations clearly and influence senior stakeholders.
Confidence working across international and cross-functional teams in a changing environment.
Professional fluency in written and spoken French and English.

Responsabilités

Own the ongoing success of a portfolio of enterprise and mid market customers in France and South EMEA.
Build trusted, multi-threaded relationships with customer stakeholders, including senior executives and decision-makers.
Develop long-term account plans that connect customer priorities with adoption, value realisation, retention and growth.
Monitor customer health, product adoption and engagement, identifying risks early and coordinating clear recovery plans.
Lead regular customer meetings and strategic business reviews that demonstrate value, align on priorities and identify next steps.
Coordinate implementations and deployments with Go1’s Onboarding, Content, Support and Customer Experience teams.
Work with Sales and relevant commercial partners to support renewals and identify appropriate expansion opportunities.
Maintain accurate account, renewal, revenue and risk forecasts for your portfolio.
Navigate complex internal and customer stakeholder environments, bringing the right people together to resolve issues and progress opportunities.
Represent customer needs internally and provide structured feedback to Product, Design and Engineering teams.
Partner with Sales, Support, Marketing and Operations to improve the experience customers receive throughout their lifecycle.
Contribute to the development of the French Customer Success function, including processes, playbooks and ways of working.