Strategic Enterprise Account Manager – Hospitality (Remote)

Lightspeed Commerce Inc; Marseille; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Equity scheme

Wellness credit

Mental Health support

Anywhere work 60 days

Volunteer time off

Health insurance

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to nurture and expand our largest hospitality customers in France. This remote-based role is centered in Lyon, with occasional travel to Paris, and focuses on building long-term partnerships through data-driven insights and proactive engagement.

You will lead account plans, drive product adoption, and collaborate with Product, Customer Success, and Implementations teams to deliver exceptional service and measurable growth for our

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success in B2B SaaS, ideally with enterprise clients.
• Strong ability to interpret SaaS metrics (NRR, adoption, renewals) to manage a portfolio.
• Proven ownership, data-driven, hands-on relationship management.
• Experience engaging with C-level and other senior stakeholders.
• Fluent business-level French and English.

Responsibilities

• Serve as main point of contact for large hospitality customers.
• Develop and execute strategic account plans to drive growth and retention.
• Increase product usage and grow Net Revenue Retention (NRR).
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, Go-live milestones and health scores to identify risks.
• Build relationships with C-level and key stakeholders as a long-term partner.
• Collaborate with Product, CS, Implementation, and Support to ensure excellent experience.
• Gather customer feedback and share insights to improve product and journey.

Skills

Account Management

SaaS Metrics

Stakeholder mgmt

B2B SaaS

French & English

Job description

Lightspeed is seeking an experienced Strategic Account Manager to nurture and expand our largest hospitality customers in France. This remote-based role is centered in Lyon, with occasional travel to Paris, and focuses on building long-term partnerships through data-driven insights and proactive engagement.

You will lead account plans, drive product adoption, and collaborate with Product, Customer Success, and Implementations teams to deliver exceptional service and measurable growth for our