Remote Strategic Account Manager - Enterprise Hospitality

Lightspeed; Marseille; Remote; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness Credit

Mental Health Support

Flexible work location

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to develop and support our enterprise hospitality customers in France. This remote role is based in Marseille with occasional travel to Paris to align with key stakeholders.

You will own growth, drive product adoption, and manage multi-level stakeholders, including C-level executives, collaborating with Product, Customer Success, and Implementation teams to deliver value.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success with enterprise customers.
• Strong SaaS metrics knowledge (NRR, adoption, expansion, renewals, churn).
• Hands-on, data-driven with strong relationship management.
• Experience engaging with C-level, operations and technical teams.
• Fluent business-level French and English.

Responsibilities

• Act as main contact for our largest hospitality customers.
• Develop and execute strategic account plans for growth, retention, and adoption.
• Increase product usage and drive Net Revenue Retention (NRR).
• Lead quarterly business reviews and success plans.
• Collaborate with Product, Customer Success, Implementation and Support teams.
• Collect customer feedback and share it to close product gaps.

Skills

Account Management

Strategic Customer Success

SaaS Metrics

Data-driven

Stakeholder Management

C-level Engagement

B2B SaaS

Bilingual FR/EN

Job description

Lightspeed is seeking an experienced Strategic Account Manager to develop and support our enterprise hospitality customers in France. This remote role is based in Marseille with occasional travel to Paris to align with key stakeholders.

You will own growth, drive product adoption, and manage multi-level stakeholders, including C-level executives, collaborating with Product, Customer Success, and Implementation teams to deliver value.