Enterprise Hospitality: Strategic Account Lead (Remote)

lightspeedhq; France; Remote; EUR 70,000 - 95,000; Full time

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to nurture enterprise hospitality clients with a long-term focus. This remote role is based in Marseille, France, with occasional travel to Paris.

You will act as the main contact for top hospitality customers, design strategic account plans, drive growth and product adoption, and lead quarterly business reviews. Collaboration with Product, CS, Implementation, and Support is essential to deliver an exceptional customer experience.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success in B2B SaaS
• Strong understanding of SaaS metrics and ability to use them to manage your portfolio
• Experience engaging with C-level and multi-stakeholder teams; data-driven

Responsibilities

• Serve as main contact for top hospitality customers
• Design strategic account plans, drive growth and product adoption
• Lead quarterly business reviews and success plans
• Monitor usage data and health scores to mitigate risks
• Strengthen relationships with C-level and operations teams
• Collaborate with Product, CS, Implementation, and Support to deliver excellent experience
• Collect feedback to inform product improvements and customer journey

Skills

Account management

Strategic customer success

SaaS metrics

Relationship management

French & English

Job description

Lightspeed is seeking an experienced Strategic Account Manager to nurture enterprise hospitality clients with a long-term focus. This remote role is based in Marseille, France, with occasional travel to Paris.

You will act as the main contact for top hospitality customers, design strategic account plans, drive growth and product adoption, and lead quarterly business reviews. Collaboration with Product, CS, Implementation, and Support is essential to deliver an exceptional customer experience.