Enterprise Hospitality: Strategic Account Lead (Remote FR)

Lightspeed Commerce Inc; Nice; À distance; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Lightspeed equity scheme

Health & Wellness Credit

Mental Health Support

PX benefit: work from anywhere 60 days

Volunteer time off

Résumé du poste

Lightspeed is seeking an experienced Strategic Account Manager to nurture and grow our largest hospitality customers in France. This remote-based role (Marseille) involves driving adoption, coordinating with cross‑functional teams, and building long-term strategic partnerships across the enterprise.

You will manage C‑level and operational stakeholders, develop quarterly reviews, and leverage data to optimize the customer journey while working with teams across Product, Customer Success, and

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio.
• Hands-on, data-driven, and highly skilled in relationship management.
• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.
• Fluent business-level French and English.

Responsabilités

• Act as the main point of contact for our largest and most strategic hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early.
• Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.
• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey.

Connaissances

Strategic account management

Stakeholder management

Data-driven

Relationship management

SaaS metrics

Description du poste

Lightspeed is seeking an experienced Strategic Account Manager to nurture and grow our largest hospitality customers in France. This remote-based role (Marseille) involves driving adoption, coordinating with cross‑functional teams, and building long-term strategic partnerships across the enterprise.

You will manage C‑level and operational stakeholders, develop quarterly reviews, and leverage data to optimize the customer journey while working with teams across Product, Customer Success, and