Paris-Based Enterprise Hospitality Growth Manager

Lightspeed Commerce; Paris; Híbrido; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity scheme

Wellness credit

Mental health support

Global flexibility

Volunteer time off

Transit benefit

Lunch in Paris office

Health insurance

Descripción de la vacante

Lightspeed is seeking an experienced Strategic Account Manager to lead and support our largest hospitality customers in France from Paris, with a hybrid work model. You will drive growth, product adoption, and stakeholder management, turning data and feedback into lasting enterprise value.

You’ll own relationships with C-level and operations leaders, develop strategic account plans, and collaborate across Product, Customer Success, and Support to ensure extraordinary customer experiences and

Formación

• 3–5+ years in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally enterprise.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn).
• Hands-on, data-driven, ownership mentality with excellent relationship skills.

Responsabilidades

• Act as the main point of contact for the largest hospitality customers.
• Develop and execute strategic account plans to drive growth and retention.
• Proactively increase product usage and drive Net Revenue Retention (NRR).
• Lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify risks.
• Build trusted relationships with C-level and operators, positioning Lightspeed as a long-term partner.
• Collaborate cross-functionally with Product, CS, Implementation, and Support teams.
• Collect customer feedback and share product insights to close gaps in the journey.

Conocimientos

Account management

Strategic CS

SaaS metrics

Stakeholder mgmt

French & English

Descripción del empleo

Lightspeed is seeking an experienced Strategic Account Manager to lead and support our largest hospitality customers in France from Paris, with a hybrid work model. You will drive growth, product adoption, and stakeholder management, turning data and feedback into lasting enterprise value.

You’ll own relationships with C-level and operations leaders, develop strategic account plans, and collaborate across Product, Customer Success, and Support to ensure extraordinary customer experiences and