Enterprise Hospitality Strategist (Remote FR)

Lightspeed Commerce; Lyon; Remote; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness Credit

Mental Health Support

PX benefit – work from anywhere 60+ d/

Volunteer time off

Health insurance

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to develop and support our largest hospitality enterprise customers in France. The role is remote-based from Lyon with occasional travel to Paris, acting as the primary contact to drive growth, product adoption, and long-term partnerships.

You will analyze usage data, manage stakeholder relationships at C-level, and collaborate with Product, Customer Success, and Implementation teams to ensure sustained net revenue retention and a

Qualifications

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Strong knowledge of SaaS metrics (NRR, product adoption, expansions, renewals, churn).
• Hands-on, data-driven with a strong ownership mindset.
• Experience engaging with C-level and operational stakeholders across functions.
• Fluent business-level French and English.
• Hospitality, POS, or hospitality tech experience is a plus but not required.

Responsibilities

• Act as the main point of contact for our largest and most strategic hospitality customers
• Develop and execute strategic account plans to drive growth, retention, and product adoption
• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
• Plan and lead quarterly business reviews and success plans
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
• Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long‑term strategic partner
• Collaborate cross‑functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

Skills

Enterprise account management

SaaS metrics

Relationship management

Stakeholder management

Bilingual FR/EN

Job description

Lightspeed is seeking an experienced Strategic Account Manager to develop and support our largest hospitality enterprise customers in France. The role is remote-based from Lyon with occasional travel to Paris, acting as the primary contact to drive growth, product adoption, and long-term partnerships.

You will analyze usage data, manage stakeholder relationships at C-level, and collaborate with Product, Customer Success, and Implementation teams to ensure sustained net revenue retention and a