Remote Enterprise Hospitality Strategic Account Manager

Lightspeed Commerce, Inc.; Nice; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Lightspeed equity

Health & Wellness Credit

Mental Health Support

Work from anywhere 60 days

Volunteer time off

Health insurance

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to develop, engage, and support our enterprise hospitality customers in France from a remote-based position in Nice, with occasional travel to Paris. You will act as the primary contact, drive growth, product adoption, and stakeholder management within your portfolio.

You will build true business partnerships using data, customer feedback, and SaaS expertise, collaborating with Product, Customer Success, Implementation, and Support

Qualifications

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Experience handling enterprise customers and managing multi-level stakeholders.
• Fluent business-level French and English.

Responsibilities

• Act as the main point of contact for our largest hospitality customers.
• Develop and execute strategic account plans to drive growth and retention.
• Proactively grow product usage and improve Net Revenue Retention.
• Lead quarterly business reviews and success plans.
• Analyze usage data and health scores to mitigate risks.
• Build strong relationships with C-level and key stakeholders.
• Collaborate with Product, Customer Success, Implementation and Support teams.
• Collect customer feedback and share it to close product gaps.

Skills

Account management

SaaS metrics

Stakeholder management

B2B SaaS

French & English

Job description

Lightspeed is seeking an experienced Strategic Account Manager to develop, engage, and support our enterprise hospitality customers in France from a remote-based position in Nice, with occasional travel to Paris. You will act as the primary contact, drive growth, product adoption, and stakeholder management within your portfolio.

You will build true business partnerships using data, customer feedback, and SaaS expertise, collaborating with Product, Customer Success, Implementation, and Support