Remote Senior Enterprise Account Manager – Hospitality

Lightspeed; Lyon; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Lightspeed equity scheme

Health & Wellness Credit

Mental Health Support

PX benefit: work from anywhere 60 days

Time off to volunteer

Health insurance

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to nurture and grow our premier hospitality customers in France. This remote role, based in Lyon with occasional travel to Paris, places you as the primary contact for large enterprise clients, driving growth, product adoption, and long-term partnerships.

You will leverage data, feedback, and SaaS expertise to deliver value at the enterprise level, collaborating with Product, Customer Success, Implementation, and Support teams to

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success with enterprise customers.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn).
• Experience managing multi-level stakeholder structures including C‑level executives.
• Fluent business‑level French and English.

Responsibilities

• Act as the main point of contact for our largest and most strategic hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively work on increasing product usage and ensure NRR grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify risks early.
• Build trusted relationships with C-level and operational stakeholders.
• Collaborate with Product, Customer Success, Implementation, and Support teams.
• Collect customer feedback and share it with relevant teams to improve the journey.

Skills

Account Management

Strategic Customer Success

Stakeholder Management

Data‑driven

C‑level Engagement

Fluent French

Fluent English

SaaS Metrics

Job description

Lightspeed is seeking an experienced Strategic Account Manager to nurture and grow our premier hospitality customers in France. This remote role, based in Lyon with occasional travel to Paris, places you as the primary contact for large enterprise clients, driving growth, product adoption, and long-term partnerships.

You will leverage data, feedback, and SaaS expertise to deliver value at the enterprise level, collaborating with Product, Customer Success, Implementation, and Support teams to