Enterprise Hospitality Growth Lead (Remote France)

Lightspeed Commerce, Inc.; Marseille; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Lightspeed equity scheme

Health & Wellness Credit

Mental Health Support

PX benefit – work from anywhere 60d/yr

Volunteer time off

Health insurance

Job summary

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to steward our hospitality enterprise customers in France. This remote-based role, centered in Marseille, will engage top clients, drive growth and adoption, and cultivate long-term partnerships.

You will leverage data, customer feedback, and SaaS expertise to optimize account health, collaborate across teams, and expand product usage while managing multi-level stakeholders including C-level executives.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success with enterprise customers.
• Strong understanding of SaaS metrics (NRR, adoption, renewals) and using them to manage a portfolio.
• Ownership mindset; data-driven, hands-on relationship management.
• Experience handling multi-level stakeholders including C-level, operations, and tech teams.
• Fluent business-level French and English.

Responsibilities

• Act as main contact for Lightspeed's largest hospitality customers in France.
• Develop and execute strategic account plans to drive growth, retention and adoption.
• Proactively increase product usage and grow Net Revenue Retention across the portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data and health scores to identify risks and mitigate early.
• Build trusted relationships with stakeholders, positioning Lightspeed as a long-term partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support.
• Collect customer feedback and share product gaps to optimize the journey.

Skills

Account Mgmt

Strategic CS

SaaS Metrics

C-level Engagement

Bilingual FR/EN

Job description

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to steward our hospitality enterprise customers in France. This remote-based role, centered in Marseille, will engage top clients, drive growth and adoption, and cultivate long-term partnerships.

You will leverage data, customer feedback, and SaaS expertise to optimize account health, collaborate across teams, and expand product usage while managing multi-level stakeholders including C-level executives.