Enterprise Hospitality SaaS Growth Strategist

lightspeedhq; France; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity scheme

Health insurance

Mental Health Support

PX benefit – 60 days remote work

Volunteer time off

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to nurture and grow our hospitality enterprise customers in France. You will be the primary contact for top accounts, drive strategic plans, and advocate for product adoption to deliver sustained growth and retention.

This role is remote-based from Lyon with occasional travel to Paris, requiring collaboration with Product, Customer Success, and Support to ensure a best-in-class customer journey and long-term partnerships.

Qualifications

• 3–5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment, ideally with enterprise customers
• Fluent business-level French and English
• Strong ownership, data-driven and relationship management skills
• Experience engaging with C-level, operations, and technical teams

Responsibilities

• Act as the main point of contact for the largest hospitality customers in France
• Develop and execute strategic account plans to drive growth, retention, and product adoption
• Proactively increase product usage and grow Net Revenue Retention (NRR) across your portfolio
• Plan and lead quarterly business reviews and success plans
• Analyze usage data, go-live milestones, and health scores to identify risks
• Build trusted relationships with C-level and operational stakeholders
• Collaborate with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
• Collect customer feedback and share it with product teams to close gaps and improve the journey

Skills

Enterprise account management

SaaS metrics (NRR)

Stakeholder management

Bilingual French/English

Job description

Lightspeed is seeking an experienced Strategic Account Manager to nurture and grow our hospitality enterprise customers in France. You will be the primary contact for top accounts, drive strategic plans, and advocate for product adoption to deliver sustained growth and retention.

This role is remote-based from Lyon with occasional travel to Paris, requiring collaboration with Product, Customer Success, and Support to ensure a best-in-class customer journey and long-term partnerships.