Customer Success Manager - French/English speaker

CyberVadis SAS; Paris; On-site; EUR 70,000 - 95,000; Full time

Job summary

CyberVadis is seeking a Customer Success Manager to lead strategic consulting and post-sale relationship management for high-growth SaaS clients in France. You will own onboarding, program maturation, renewals, and expansion, partnering with executives to ensure value realization.

You will build detailed account plans, drive cross-functional collaboration, and translate data into compelling ROI narratives while maintaining high customer satisfaction.

Qualifications

• 5+ years in Account Management, Customer Success, or Management Consulting.
• Fluency in French and English (native or professional).
• Proven ability to develop complex Account Plans in multi-stakeholder enterprise environments.
• Data fluency: translate datasets into stories via Excel/PowerPoint.
• Comfort with Salesforce, modern PM tools, and Google/MS Office suites.

Responsibilities

• Architect Success: guide customers in maturing TPCRM programs throughout their lifecycle.
• Partner with clients to integrate CyberVadis into internal processes and toolsets.
• Act as a consultant beyond tool training, providing strategic guidance.

Skills

Account Management

Customer Success

Management Consulting

French

English

Salesforce

Excel

PowerPoint

Tools

Salesforce

PM Tools

Google Workspace

MS Office

Job description

bout the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

• Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.

• Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.

• Expert Advice: Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

• C-Suite Engagement: Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.

• Voice of the Customer: Act as the main point of contact, providing both proactive strategic support and reactive project management resources.

• Build Advocacy: Turn customers into brand ambassadors through consistent value delivery and relationship building.

Portfolio Growth & Commercial Ownership

• Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.

• Commercial Lifecycle: Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.

• Value Realization: Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

• Operational Rigor: Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.

• Performance Tracking: Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

• Product Roadmap: Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.

• Project Leadership: Lead or support a variety of internal customer-focused projects to improve our service delivery.

• Team Culture: Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team.

Your Profile

• The Experience: 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.

• The Linguist: Native or professional fluency in French and English is essential. French is a significant advantage.

• The Strategist: You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments.

• The Analyst: You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.

• The Tech Stack: You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.

• The Mindset: You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

• International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy.

• Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development.

• Flexibility: We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.