Strategic Customer Success Manager for Enterprise Growth

CyberVadis; Paris; Hybride; EUR 70 000 - 95 000; Plein temps

Résumé du poste

CyberVadis is seeking a Customer Success Manager to lead strategic consulting and post-sale relationship management for high-growth SaaS clients in France. You will own onboarding, program maturation, renewals, and expansion, partnering with executives to ensure value realization.

You will build detailed account plans, drive cross-functional collaboration, and translate data into compelling ROI narratives while maintaining high customer satisfaction.

Qualifications

• 5+ years in Account Management, Customer Success, or Management Consulting.
• Fluency in French and English (native or professional).
• Proven ability to develop complex Account Plans in multi-stakeholder enterprise environments.
• Data fluency: translate datasets into stories via Excel/PowerPoint.
• Comfort with Salesforce, modern PM tools, and Google/MS Office suites.

Responsabilités

• Architect Success: guide customers in maturing TPCRM programs throughout their lifecycle.
• Partner with clients to integrate CyberVadis into internal processes and toolsets.
• Act as a consultant beyond tool training, providing strategic guidance.

Connaissances

Account Management

Customer Success

Management Consulting

French

English

Salesforce

Excel

PowerPoint

Outils

Salesforce

PM Tools

Google Workspace

MS Office

Description du poste

CyberVadis is seeking a Customer Success Manager to lead strategic consulting and post-sale relationship management for high-growth SaaS clients in France. You will own onboarding, program maturation, renewals, and expansion, partnering with executives to ensure value realization.

You will build detailed account plans, drive cross-functional collaboration, and translate data into compelling ROI narratives while maintaining high customer satisfaction.