Strategic Customer Success Manager - Cybersecurity SaaS

StrangeBee; Paris; Híbrido; EUR 65 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Health insurance

Equipment provided

Team events

Benefiz health insurance

Benefiz daily allowance

Vacation bonus

25 days PTO

RTT days off

Resumo da oferta

StrangeBee in Paris or Barcelona is hiring a Customer Success Manager to own a portfolio of strategic, complex accounts in security software. You’ll work with Sales, Support, Product and Engineering to ensure customers gain real, lasting value from TheHive, driving retention and expansion.

Based in Paris or Barcelona, this permanent role offers 65,000–80,000 EUR gross per year plus 10% variable. Requires 3–5+ years in SaaS customer-facing roles and fluent French and English; you’ll onboard

Qualificações

• 3–5+ years in customer-facing roles such as Customer Success Manager, Account Manager or Client Relationship Manager in SaaS or B2B software.
• Experience managing complex accounts with both technical and executive stakeholders.
• Clear communication, build trust quickly and translate customer needs into concrete actions internally.
• Take initiative, deliver on promises, and advocate for the customer’s interests.
• Genuine interest in cybersecurity and basic understanding of SOC / CSIRT / CERT operations.
• Fluent French and English, written and spoken.

Responsabilidades

• Own a portfolio of strategic and complex customers and act as their main point of contact.
• Lead onboarding for new customers, coordinating with our technical teams on deployment.
• Understand how customers use their security stack and guide them on TheHive fit (on‑prem, SaaS or IaaS).
• Monitor adoption and customer maturity, and run business reviews and QBRs.
• Anticipate risks, manage escalations and drive resolutions with internal teams.
• Identify expansion opportunities together with Sales.
• Relay structured customer feedback to Product and Engineering, and help improve onboarding frameworks.

Conhecimentos

Fluent French

Fluent English

Customer Success Management

Account Management

Communication

Descrição da oferta de emprego

StrangeBee in Paris or Barcelona is hiring a Customer Success Manager to own a portfolio of strategic, complex accounts in security software. You’ll work with Sales, Support, Product and Engineering to ensure customers gain real, lasting value from TheHive, driving retention and expansion.

Based in Paris or Barcelona, this permanent role offers 65,000–80,000 EUR gross per year plus 10% variable. Requires 3–5+ years in SaaS customer-facing roles and fluent French and English; you’ll onboard