Strategic Customer Success Lead, Energy & Utilities

IFS; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

IFS is seeking a Senior Customer Success Manager to lead customer success initiatives for a major client in the Energy & Utilities sector in Paris. The role involves building strong customer relationships, ensuring successful product adoption, and driving satisfaction through tailored support. Ideal candidates have a background in customer success, excellent communication skills in both English and French, and a Bachelor's degree or equivalent experience. This position offers a flexible, hybrid work environment in a diverse company committed to inclusion.

Qualifications

• Experience as a Customer Success Manager with a focus on customer satisfaction.
• Ability to lead with influence and trust, ensuring customer loyalty.
• Strong verbal and written communication skills in English and French (C1).

Responsabilités

• Streamline customer interactions to enhance the overall experience.
• Gather customer feedback to improve service quality and customer experience.
• Build and retain strategic customer relationships.

Connaissances

Customer Success Management

Oil & Gas Industry

Communication Skills

Leadership Skills

Technical Literacy

Relationship Management

Formation

Bachelor’s Degree or Master’s Degree

Outils

Microsoft Office

Customer Engagement Technologies

Description du poste

IFS is seeking a Senior Customer Success Manager to lead customer success initiatives for a major client in the Energy & Utilities sector in Paris. The role involves building strong customer relationships, ensuring successful product adoption, and driving satisfaction through tailored support. Ideal candidates have a background in customer success, excellent communication skills in both English and French, and a Bachelor's degree or equivalent experience. This position offers a flexible, hybrid work environment in a diverse company committed to inclusion.