Strategic CSM Lead (Energy) — Hybrid & Flexible Work

IFS; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible and hybrid work opportunities

Inclusive workplace experiences

Résumé du poste

IFS in France seeks a Customer Success Manager to lead a large virtual team, drive program delivery, and nurture senior customer relationships within the Energy, Utilities and Resources sector.

You will own the end-to-end delivery plan, advocate for the customer, and identify upsell opportunities while ensuring service quality and value realization.

Engage with C-level sponsors and cross-functional teams to align delivery priorities with strategy and to advance digital transformation initiatives.

Qualifications

• Experience as a Customer Success Manager.
• Experience in the Oil & Gas industry.
• Strong communication in English and French.
• Degree in a relevant field.
• Proactive problem-solving mindset.
• Ability to lead through influence.

Responsabilités

• Streamline customer interactions and tailor journeys.
• Voice of the Customer and feedback loops.
• Build strategic relationships with senior stakeholders.
• Lead end-to-end delivery and drive value.
• Identify upsell/cross-sell opportunities.
• Serve as primary contact for issue resolution.
• Present business reviews to executives.
• Conduct focus groups to drive decisions.

Connaissances

Customer Success

Oil & Gas

Influence & Trust

English & French (C1)

Customer satisfaction

Bachelor/Master degree

Technical literacy

MS Office

Presentation skills

Leadership

Portfolio planning

Problem solving

Industry trends

Formation

Bachelor’s or Master’s degree

Description du poste

IFS in France seeks a Customer Success Manager to lead a large virtual team, drive program delivery, and nurture senior customer relationships within the Energy, Utilities and Resources sector.

You will own the end-to-end delivery plan, advocate for the customer, and identify upsell opportunities while ensuring service quality and value realization.

Engage with C-level sponsors and cross-functional teams to align delivery priorities with strategy and to advance digital transformation initiatives.