Senior Customer Success Manager – Automation & Adoption

UiPath; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

UiPath, located in Paris, is looking for a Senior Customer Success Manager to enhance post-sales customer journeys and foster AI-powered transformation. The role requires over 8 years of experience in customer success, strong leadership, and fluency in English and French. As a trusted advisor, you will lead customer adoption strategies, ensuring clients realize value from automation solutions. Join a diverse and inclusive workplace committed to innovation and excellence.

Qualifications

• Minimum 8 years of experience in customer success roles.
• Proven track record of driving customer satisfaction and retention.
• Experience in the SaaS or RPA space.
• Fluency in English and French required.

Responsabilités

• Own the customer’s overall adoption strategy to achieve objectives.
• Lead end-to-end adoption delivery for customers.
• Serve as the primary point of contact for clients.
• Cultivate strategic relationships with key clients.
• Track and manage execution to plan.

Connaissances

Customer satisfaction

Adoption strategies

Leadership

Communication skills

Data-driven mindset

Formation

Bachelor’s degree in business, technology, or a related field (MBA preferred)

Description du poste

UiPath, located in Paris, is looking for a Senior Customer Success Manager to enhance post-sales customer journeys and foster AI-powered transformation. The role requires over 8 years of experience in customer success, strong leadership, and fluency in English and French. As a trusted advisor, you will lead customer adoption strategies, ensuring clients realize value from automation solutions. Join a diverse and inclusive workplace committed to innovation and excellence.