Strategic CSM: Scaled Accounts & Growth

Matrix42; Paris; On-site; EUR 65,000 - 95,000; Full time

Job summary

Matrix42 is expanding a global Customer Success organization and seeks a Customer Success Manager for scaled accounts in Paris. You will manage 100–150 named customers, drive renewals, adoption, and growth through both one-to-one and one-to-many approaches.

The role blends personal engagement with scalable programs to maximize value realization and retention. You will collaborate with Sales, Partners, and delivery teams to ensure successful renewals, price changes, and upsell opportunities while

Qualifications

• 3+ years in Customer Success, Account Management, or similar role in SaaS/enterprise software.
• Structured, proactive management of many accounts with renewal timelines.
• Ability to connect software adoption with business value and communicate with decision-makers.
• Strong collaboration across Sales, partners, and customer-facing teams.

Responsibilities

• Own a portfolio of 100–150 named customers, driving renewals and responsible for GRR and contributing to NRR.
• Drive adoption and value through targeted conversations, webinars, and campaigns.
• Coordinate onboarding handovers with Sales, delivery teams, and partners.
• Maintain CRM records and optimize renewal workflows and playbooks.

Skills

Customer Success

Account Management

SaaS

CRM

Forecasting

Cross-functional Collaboration

English

French

Tools

HubSpot

Salesforce

Gainsight

Totango

Planhat

Job description

Matrix42 is expanding a global Customer Success organization and seeks a Customer Success Manager for scaled accounts in Paris. You will manage 100–150 named customers, drive renewals, adoption, and growth through both one-to-one and one-to-many approaches.

The role blends personal engagement with scalable programs to maximize value realization and retention. You will collaborate with Sales, Partners, and delivery teams to ensure successful renewals, price changes, and upsell opportunities while