Customer Success Lead - Remote Growth and Renewals

Matrix42 AG; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Work from almost anywhere

Time for growth

Social Day

Pick your perk

Job summary

Matrix42 is seeking a Customer Success Lead to own a portfolio of large enterprise customers in the Paris area. You will drive value realization, adoption, and renewal management while identifying growth opportunities in collaboration with Sales and Partners.

You will coordinate cross-functional teams, manage executive engagements, and maintain accurate renewal forecasts and success plans in our CRM. English and French fluency are required.

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles in enterprise software.
• Proven track record protecting and growing revenue in complex accounts.
• Confident engaging executive stakeholders on outcomes, priorities and value.
• Strong account planning, stakeholder mapping, presentation, and renewal risk management.
• Fluent in English and French.

Responsibilities

• Drive value realization and adoption through strong customer relationships.
• Map decision makers and stakeholders across functions.
• Translate objectives into joint success plans with milestones.
• Lead executive reviews and align the customer roadmap.
• Own renewals and identify upsell and cross-sell opportunities.
• Maintain renewal forecasts and success plans in CRM.
• Act as single point of contact during escalations.

Skills

Customer success

Account management

Stakeholder management

Renewal management

Negotiation

Cross-functional collaboration

Tools

CRM software

Analytics tools

AI-enabled tools

Job description

Matrix42 is seeking a Customer Success Lead to own a portfolio of large enterprise customers in the Paris area. You will drive value realization, adoption, and renewal management while identifying growth opportunities in collaboration with Sales and Partners.

You will coordinate cross-functional teams, manage executive engagements, and maintain accurate renewal forecasts and success plans in our CRM. English and French fluency are required.