Remote Digital Customer Success Manager - Renewals & Growth

Matrix42 AG; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Work from almost anywhere

Growth-focused career framework

Social Day

Pick your perk

Job summary

Matrix42 AG in Paris seeks a results-driven Digital Customer Success professional to manage customer outcomes across the digital segment, drive adoption, retention and growth, and own renewal workflows.

You will design automated lifecycle programs and collaborate with Marketing, Product, Support and RevOps to improve customer journeys and expand ARR through renewals and upsell opportunities.

Qualifications

• At least 3 years of relevant experience in Digital Customer Success, Customer Operations, lifecycle marketing, renewal operations, or similar SaaS/enterprise software role.
• Hands-on experience building customer campaigns, CRM workflows, or automated lifecycle programs with measurable results.
• Commercial mindset linking engagement and adoption to retention, renewals, and growth.
• Strong analytical skills using customer, contract, and engagement data to prioritize improvements.

Responsibilities

• Build and optimize digital customer journeys across onboarding, adoption, value realization, renewal and growth.
• Create customer communications, educational campaigns, and self-service content with Marketing, Product, Support, and partners.
• Segment audiences by lifecycle stage and product to ensure timely and useful communications.
• Implement CRM workflows with RevOps/CS Ops and connect customer signals to triggers; test and iterate for effectiveness.
• Own a repeatable digital renewal process with early reminders and clear customer actions.

Skills

Digital Customer Success

CRM workflows

Data analysis

Cross-functional coordination

English & French fluency

Tools

HubSpot

Power BI

Job description

Matrix42 AG in Paris seeks a results-driven Digital Customer Success professional to manage customer outcomes across the digital segment, drive adoption, retention and growth, and own renewal workflows.

You will design automated lifecycle programs and collaborate with Marketing, Product, Support and RevOps to improve customer journeys and expand ARR through renewals and upsell opportunities.