Strategic CSM for Enterprise

Dastra; Paris; On-site; EUR 60,000 - 80,000; Full time

Job summary

Dastra is a fast-growing EU SaaS LegalTech company seeking a Customer Success Manager to lead onboarding, implementation and ongoing success for Mid-Market and Enterprise clients. You will become a trusted Dastra expert, translating complex business and regulatory challenges into concrete use cases and value realization.

You will drive adoption, manage renewals, and collaborate with Sales, Product and Tech to identify growth opportunities, while ensuring customer satisfaction across the journey.

Qualifications

• Experience managing mid-market and enterprise customers.
• Proven ability to onboard and implement SaaS platforms.
• Strong communication and change-management skills.
• Knowledge of data protection, privacy or compliance is a plus.

Responsibilities

• Lead onboarding and implementation projects for customers.
• Be the main point of contact for a portfolio of Mid-Market and Enterprise customers.
• Drive customer success through regular follow-ups and business reviews.
• Monitor usage, satisfaction and value delivered to customers.
• Anticipate risks and secure renewals; identify growth opportunities.

Skills

Customer success

Account management

Onboarding

Stakeholder comms

Job description

Dastra is a fast-growing EU SaaS LegalTech company seeking a Customer Success Manager to lead onboarding, implementation and ongoing success for Mid-Market and Enterprise clients. You will become a trusted Dastra expert, translating complex business and regulatory challenges into concrete use cases and value realization.

You will drive adoption, manage renewals, and collaborate with Sales, Product and Tech to identify growth opportunities, while ensuring customer satisfaction across the journey.