Strategic Enterprise CSM—Adoption, Retention & Growth

Akeneo; Paris; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

€500 home office budget

Hybrid work setup with 3-4 days remote

Swile meal vouchers €9,5

Job summary

Akeneo is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, guiding them from implementation to renewal and ensuring measurable ROI. You will collaborate with Forward Deployed Engineers and Solution Integrators to maximize value and drive adoption of our AI-powered Product Data Platform.

You will manage risk, pursue expansion opportunities, and build strong relationships with C-level and IT stakeholders across accounts, traveling to visit customers onsite

Qualifications

• Fluent in French and English.
• Background in customer success or project management in SaaS.
• Experience developing and executing customer success plans including implementation, risk management, health monitoring, adoption and digital transformation.
• Experience building relationships with customer contacts up to the C-level.
• Strong track record managing high-value accounts, driving retention and growth.

Responsibilities

• Adoption & Value Realization: guide customers from contract signing through journey to define, measure and achieve business outcomes using Akeneo solutions.
• Retention: proactively identify customer risk, devise mitigation strategies and ensure account health.
• Expansion: identify and drive upsell/cross-sell opportunities across portfolio accounts.
• Engagement & Advocacy: build trusted relationships with client contacts and executives; deliver business reviews and reference stories.

Skills

Customer success

Project management

SaaS experience

Product data management knowledge

French language

English language

Job description

Akeneo is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, guiding them from implementation to renewal and ensuring measurable ROI. You will collaborate with Forward Deployed Engineers and Solution Integrators to maximize value and drive adoption of our AI-powered Product Data Platform.

You will manage risk, pursue expansion opportunities, and build strong relationships with C-level and IT stakeholders across accounts, traveling to visit customers onsite