Senior CSM, EMEA — AI Cybersecurity Growth Partner

Datadome; Paris; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

500€ workspace stipend

Health benefits

Professional development

Team events

Parent care

PTO: 20 days + 5 sick days + 2 floats

401 K eligibility + matching

Zusammenfassung

DataDome seeks a Senior Customer Success Manager EMEA to own post-sale relationships with large enterprises in the region and drive measurable outcomes. You will translate business goals into proven value, coordinate with Product, Marketing, Support, and Sales, and guide customers to adopt new features and maximize platform ROI.

The role emphasizes strategic advisory work, cross-functional leadership, and proactive health management to secure renewals and identify expansion opportunities.

Qualifikationen

• 5+ years in a Customer Success Management role.
• Experience in cybersecurity and/or SaaS environments is a plus.
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value.
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams.
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication.
• Executive presence with the ability to build trust quickly and navigate complex customer environments.
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams.
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment.
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action.
• Collaborative, resourceful, and comfortable building processes in a scaling organization.
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships.

Aufgaben

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

Kenntnisse

Customer success

Strategic thinking

Stakeholder management

Cross-functional leadership

Data-driven mindset

Jobbeschreibung

DataDome seeks a Senior Customer Success Manager EMEA to own post-sale relationships with large enterprises in the region and drive measurable outcomes. You will translate business goals into proven value, coordinate with Product, Marketing, Support, and Sales, and guide customers to adopt new features and maximize platform ROI.

The role emphasizes strategic advisory work, cross-functional leadership, and proactive health management to secure renewals and identify expansion opportunities.