Enterprise SaaS Customer Success Lead – Onboarding & Growth

Dastra; Paris; Hybrid; EUR 40,000 - 47,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

5 weeks paid leave

10 RTT days

Hybrid working model

Annual company seminar

Job summary

Dastra is a fast-growing European SaaS LegalTech company helping organisations manage data protection, compliance and AI governance. We are seeking a Customer Success Manager to join our team and support Mid‑Market and Enterprise customers throughout their journey with Dastra.

You will own onboarding, implementation, product adoption and long-term customer success, translating complex business, technical and regulatory challenges into concrete use cases.

Qualifications

• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
• Strong understanding of SaaS environments, ideally involving complex or technical products
• Experience managing Mid-Market and/or Enterprise customers
• Experience with onboarding, implementation, adoption and change management
• Strong communication and stakeholder management skills
• Strong project management and organisational skills
• Customer-oriented, autonomous and comfortable with complex topics

Responsibilities

• Lead onboarding and implementation projects
• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
• Drive customer success through regular follow-ups and Business Reviews
• Monitor usage, satisfaction and value
• Anticipate risks and secure renewals
• Identify growth opportunities alongside Account Managers
• Share customer insights with Product and Tech teams

Skills

SaaS environments

Mid‑Market / Enterprise

Onboarding

Change management

Stakeholder management

Project management

Customer oriented

Job description

Dastra is a fast-growing European SaaS LegalTech company helping organisations manage data protection, compliance and AI governance. We are seeking a Customer Success Manager to join our team and support Mid‑Market and Enterprise customers throughout their journey with Dastra.

You will own onboarding, implementation, product adoption and long-term customer success, translating complex business, technical and regulatory challenges into concrete use cases.