Customer Success Manager - SaaS

Dastra; Paris; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Dastra is a fast-growing EU SaaS LegalTech company seeking a Customer Success Manager to lead onboarding, implementation and ongoing success for Mid-Market and Enterprise clients. You will become a trusted Dastra expert, translating complex business and regulatory challenges into concrete use cases and value realization.

You will drive adoption, manage renewals, and collaborate with Sales, Product and Tech to identify growth opportunities, while ensuring customer satisfaction across the journey.

Qualifikationen

• Experience managing mid-market and enterprise customers.
• Proven ability to onboard and implement SaaS platforms.
• Strong communication and change-management skills.
• Knowledge of data protection, privacy or compliance is a plus.

Aufgaben

• Lead onboarding and implementation projects for customers.
• Be the main point of contact for a portfolio of Mid-Market and Enterprise customers.
• Drive customer success through regular follow-ups and business reviews.
• Monitor usage, satisfaction and value delivered to customers.
• Anticipate risks and secure renewals; identify growth opportunities.

Kenntnisse

Customer success

Account management

Onboarding

Stakeholder comms

Jobbeschreibung

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance . Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes . We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

• Join a fast-growing European SaaS LegalTech company
• Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
• Take ownership of a strategic customer portfolio
• Become a key expert on a sophisticated SaaS platform
• Work closely with Customer Success, Sales, Product and Tech teams
• Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers' success with Dastra . You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success . You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to:

• Successfully onboard and implement Dastra
• Drive product adoption and long-term engagement
• Support change management
• Demonstrate the value delivered by the platform
• Secure renewals and customer satisfaction
• Identify growth opportunities alongside Account Managers

Your responsibilities

• Lead onboarding and implementation projects
• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
• Drive customer success through regular follow-ups and Business Reviews
• Monitor usage, satisfaction and value
• Anticipate risks and secure renewals
• Identify growth