Strategic Enterprise CSM & Growth Partner

Datadog, Inc.; Paris; Hybrid; EUR 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

RSUs (stock)

Employee Stock Purchase Plan (ESPP)

Global benefits

Mentor and buddy program

Zusammenfassung

Datadog seeks an Enterprise Customer Success Manager to proactively drive product attachment and strengthen relationships with our largest customers. You will advocate for customers internally and focus on a positive experience, while seeking growth opportunities.

Hybrid work culture supports work-life harmony and flexibility. You will partner with Enterprise teams to onboard, train, and drive adoption, build trusted advisor relationships, monitor usage trends for renewal risks, and align

Qualifikationen

• 3+ years in a Customer Success or Account Management role.
• Experience working with Fortune 1000 companies and global brands.
• Able to travel for customer onsite visits and events.

Aufgaben

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
• Proactively build relationships to achieve loyalty and advocacy within organizations.
• Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, legal).
• Own and project manage the onboarding process for new customers.
• Be a trusted advisor to meet business goals and plan accordingly.
• Monitor usage trends to uncover renewal risks and identify growth opportunities.

Kenntnisse

Strong communication

Attention to detail

Bilingual French/English

Jobbeschreibung

Datadog seeks an Enterprise Customer Success Manager to proactively drive product attachment and strengthen relationships with our largest customers. You will advocate for customers internally and focus on a positive experience, while seeking growth opportunities.

Hybrid work culture supports work-life harmony and flexibility. You will partner with Enterprise teams to onboard, train, and drive adoption, build trusted advisor relationships, monitor usage trends for renewal risks, and align