Senior Account Manager - E-Commerce/Logistics

Bigblue; Paris; Hybrid; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Meal vouchers 10€ per worked day (55%/

Unlimited free snacks at the office

MacBook or required equipment

Health insurance coverage

Brand-new offices in Paris 9th

Zusammenfassung

Bigblue, a hybrid Paris-based ecommerce logistics scale-up, seeks a Senior Account Manager to retain and grow its European D2C brand portfolio.

You will build partnerships, translate service and cost metrics into business impact, and define improvement plans with merchants using data analysis.

Based in Paris or willing to relocate, you will collaborate across Paris, Madrid, London, and Berlin, guiding growth and delivering a five-star customer experience.

Qualifikationen

• 5+ years in customer-facing roles including 3+ years in logistics, fulfilment, e-commerce, or related industry.
• Native-level French and professional proficiency in English.
• Strong communicator and relationship builder with multiple stakeholders.
• Data-driven with solid Excel skills and ability to present actionable insights.
• Commercially minded with problem-solving, prioritisation and strategic-thinking skills.

Aufgaben

• Build and maintain strong relationships with strategic merchant accounts.
• Define improvement plans with merchants based on data analysis and business impact.
• Identify new partnership opportunities and drive cross-selling and upselling.
• Monitor customer feedback and performance trends to drive actionable improvements.
• Contribute to product and operational improvements from merchant insights.
• Optimize internal processes and tools to enhance the customer experience.

Kenntnisse

French (Native)

English (Professional)

Excel

Data analysis

Communications

Stakeholder management

Problem solving

Tools

CRM

Jobbeschreibung

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About The Role

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

Build strong, long-term partnerships

• Build and maintain strong relationships with strategic merchant accounts
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants
• Support stakeholders in their day-to-day use of Bigblue’s services
• Monitor customer feedback and performance trends, and translate them into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to improve the overall customer experience

Grow hand-in-hand

• Contribute to our merchants’ strategic development and identify their metrics that drive growth
• Identify potential signals of dissatisfaction and implement solutions to answer them
• Suggest out-of-the-box initiatives to engage our existing merchants
• Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• 5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
• Native-level French and professional proficiency in English
• Strong communicator and relationship builder, comfortable managing multiple stakeholders
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
• Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
• Based in Paris or willing to relocate
• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German, Italian)
• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led company with an innovative, caring culture.
• Fast-growing scale‑up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment: Work across Paris, Madrid, London, Berlin and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

1. Discovery call with a Talent Acquisition Manager (Google Meet)

2. Experience deep dive with the Hiring Manager (Google Meet)

3. Case-study with the future team

4. On-site interviews (in our Paris offices, half-day)