Senior Industrial CS Manager — ROI & Expansion (Remote)

Mercateam; Paris; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers

Flexible remote

Time off

Paris office

Job summary

Mercateam in Paris is seeking a Senior Customer Success Manager to own multi-site industrial accounts, from onboarding to renewal, and to drive measurable ROI. You will mobilise deployment, product, and leadership to deliver outcomes and expansions.

You’ll map stakeholders, run joint action plans, lead steering committees, and translate client needs into product improvements. Travel to sites in France and abroad is expected; fluent French and English are required.

Qualifications

• 4+ years in B2B SaaS or consulting.

Responsibilities

• Own the account plan from signature to renewal.

Skills

Client facing

Steering committees

ROI & KPIs

Project management

Bilingual FR/EN

Education

Engineering degree

Job description

Mercateam in Paris is seeking a Senior Customer Success Manager to own multi-site industrial accounts, from onboarding to renewal, and to drive measurable ROI. You will mobilise deployment, product, and leadership to deliver outcomes and expansions.

You’ll map stakeholders, run joint action plans, lead steering committees, and translate client needs into product improvements. Travel to sites in France and abroad is expected; fluent French and English are required.