Growth-Focused CSM | Mid-Market Expansion (Hybrid)

Riot; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Riot, based in Paris, is seeking a Customer Success Manager to support and enhance the experience of approximately 120 Mid-Market customers. You will play a key role in retention and expansion efforts, providing customers with tailored advice and insights to maximize product value.

The position requires strong collaboration with internal teams and a focus on understanding customer needs. Please note that this is primarily an on-site role, with the possibility of remote work up to 2 days per month.

Qualifications

• Strong understanding of customer challenges.
• Ability to anticipate risks and prevent churn.
• Proven skills in upselling and cross-selling.

Responsabilités

• Own the success of approximately 120 Mid-Market customers.
• Advise customers on best product usage.
• Work closely with internal teams to support expansion.

Description du poste

Riot, based in Paris, is seeking a Customer Success Manager to support and enhance the experience of approximately 120 Mid-Market customers. You will play a key role in retention and expansion efforts, providing customers with tailored advice and insights to maximize product value.

The position requires strong collaboration with internal teams and a focus on understanding customer needs. Please note that this is primarily an on-site role, with the possibility of remote work up to 2 days per month.