Senior French-Speaking CSM for Enterprise Growth

Kahoot!; Paris; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health insurance

Buddy program

Central office

Diverse team

Social events

Descripción de la vacante

Kahoot! is seeking a Senior Customer Success Manager to help enterprise customers succeed and derive value from Kahoot! products. You will act as a trusted advisor, drive adoption, retention and growth, and partner with Sales and Account Managers.

Fluency in French is essential for France and other French-speaking markets across EMEA. The role can be based in Paris, Copenhagen or Oslo, reporting to the regional Manager, Customer Success.

Formación

• Fluency in French and English, written and spoken.
• 3–5 years of experience in CS, AM, consulting, sales or similar roles.
• Proven track record managing enterprise portfolios and growth.
• Commercial mindset with strong relationship-building.
• Excellent communication and stakeholder management skills.
• Experience in SaaS; MEDDICC knowledge a plus.

Responsabilidades

• Own a portfolio of mid-sized to large Enterprise customers and drive progress toward business objectives.
• Manage the full customer lifecycle: onboarding, adoption, value realization, and renewals.
• Develop success and account plans with clear metrics and ROI.
• Lead QBRs/EBRs and coordinate with Account Management for renewals and expansion.
• Champion risk mitigation with cross-functional teams and drive customer advocacy.

Conocimientos

Fluent French

Fluent English

Customer Success

Portfolio management

Stakeholder mgmt

Descripción del empleo

Kahoot! is seeking a Senior Customer Success Manager to help enterprise customers succeed and derive value from Kahoot! products. You will act as a trusted advisor, drive adoption, retention and growth, and partner with Sales and Account Managers.

Fluency in French is essential for France and other French-speaking markets across EMEA. The role can be based in Paris, Copenhagen or Oslo, reporting to the regional Manager, Customer Success.