French-Speaking Senior Customer Success Manager

Kahoot; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Buddy program

Central office location

Diverse and passionate team

Social events

Job summary

Kahoot is seeking a Senior Customer Success Manager to help mid-size to large enterprise customers succeed with our learning platform in France and across EMEA. You will own relationships, drive adoption, and deliver tangible business value while identifying expansion opportunities.

Fluency in French and English is essential. You will work within our International Customer Success team, reporting to the regional Manager, Customer Success, and may be based in Paris, Copenhagen, or Oslo.

Qualifications

• Fluency in French and English, written and spoken.
• 3–5 years of relevant Customer Success, Account Management or similar experience.
• Proven track record managing a portfolio of enterprise customers and driving retention and growth.
• Commercial mindset with ability to spot opportunities and develop long-term relationships.
• Excellent communication, presentation and stakeholder management across levels.

Responsibilities

• Own a portfolio of mid-sized to large Enterprise customers and drive measurable progress towards business objectives.
• Manage the full customer lifecycle from onboarding to renewal and expansion with cross-functional collaboration.
• Build and maintain success and account plans with clear metrics and ROI.
• Lead discovery and map stakeholders using MEDDICC to address customer pain points and opportunities.
• Monitor customer health, drive retention plans, and coordinate with Support, Product and leadership to resolve issues.

Skills

Fluent in French and English

Customer Success experience

Portfolio management

MEDDICC knowledge

Job description

Kahoot is seeking a Senior Customer Success Manager to help mid-size to large enterprise customers succeed with our learning platform in France and across EMEA. You will own relationships, drive adoption, and deliver tangible business value while identifying expansion opportunities.

Fluency in French and English is essential. You will work within our International Customer Success team, reporting to the regional Manager, Customer Success, and may be based in Paris, Copenhagen, or Oslo.