French Customer Success Lead (Paris/Barcelona)

Qonto; Paris; Hybrid; EUR 120,000 - 150,000; Full time

Job summary

Qonto is seeking a Customer Success Lead for the French market, based in Paris or Barcelona. You will coach a growing team of CSMs, stay close to customer conversations, and shape how the team grows across both cities to deliver sustained value.

You will drive activation, retention, and expansion, guiding the team with clear priorities. You’ll lead portfolio reviews, customer trainings, and renewal readiness, ensuring strong customer outcomes and scalable practices across markets.

Qualifications

• 2–4 years’ experience leading and developing Customer Success professionals, including teams of at least 5 CSMs.
• Strong coaching skills with customer conversations and feedback.
• Experience managing a portfolio representing around €20 million in annual revenue, with ~100 customers per CSM.

Responsibilities

• Grow a confident, capable team by coaching CSMs through onboarding, feedback, and 1:1s.
• Own team performance across activation, retention and expansion to drive product adoption and value.
• Build proactive CS practice with regular portfolio reviews, trainings, and renewal prep.
• Collaborate with Product, Risk, Ops and other teams to turn customer insights into improvements.

Skills

Customer Success leadership

Coaching & development

Cross-functional collaboration

Tools

Salesforce

Job description

Qonto is seeking a Customer Success Lead for the French market, based in Paris or Barcelona. You will coach a growing team of CSMs, stay close to customer conversations, and shape how the team grows across both cities to deliver sustained value.

You will drive activation, retention, and expansion, guiding the team with clear priorities. You’ll lead portfolio reviews, customer trainings, and renewal readiness, ensuring strong customer outcomes and scalable practices across markets.