Senior Customer Success Manager (French-speaking)

Kahoot!; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Buddy program

Central office

Diverse team

Social events

Job summary

Kahoot! is seeking a Senior Customer Success Manager to help enterprise customers succeed and derive value from Kahoot! products. You will act as a trusted advisor, drive adoption, retention and growth, and partner with Sales and Account Managers.

Fluency in French is essential for France and other French-speaking markets across EMEA. The role can be based in Paris, Copenhagen or Oslo, reporting to the regional Manager, Customer Success.

Qualifications

• Fluency in French and English, written and spoken.
• 3–5 years of experience in CS, AM, consulting, sales or similar roles.
• Proven track record managing enterprise portfolios and growth.
• Commercial mindset with strong relationship-building.
• Excellent communication and stakeholder management skills.
• Experience in SaaS; MEDDICC knowledge a plus.

Responsibilities

• Own a portfolio of mid-sized to large Enterprise customers and drive progress toward business objectives.
• Manage the full customer lifecycle: onboarding, adoption, value realization, and renewals.
• Develop success and account plans with clear metrics and ROI.
• Lead QBRs/EBRs and coordinate with Account Management for renewals and expansion.
• Champion risk mitigation with cross-functional teams and drive customer advocacy.

Skills

Fluent French

Fluent English

Customer Success

Portfolio management

Stakeholder mgmt

Job description

Are you a French-speaking Customer Success professional with a passion for learning and technology? Do you thrive on building strong customer relationships, spotting opportunities for growth, and helping customers succeed? Then the Senior Customer Success Manager role at Kahoot! might be just the right fit for you. Come join us in making learning awesome!

The Role

As a Senior Customer Success Manager, you will play a key role in helping medium to large enterprise customers succeed and getting the most out of our products. Acting as a trusted advisor, you will help customers achieve tangible business results with our products while identifying opportunities to strengthen relationships, drive retention, and grow accounts.

You will be part of our International Customer Success team, working with customers across one or more products in the Kahoot! Group's portfolio.

Fluency in French is essential for this role, as you will work closely with customers in France and other French-speaking markets across EMEA.

This role can be based in Copenhagen, Denmark; Paris, France; or Oslo, Norway. You will report to the regional Manager, Customer Success.

Responsibilities

Portfolio Ownership and Customer Outcomes

• Own a portfolio of mid-sized to large Enterprise customers and drive measurable progress towards their business objectives
• Manage the full customer lifecycle: handover from Sales, onboarding, adoption, value realisation, business reviews (QBRs/EBRs) and renewals (in collaboration with Account Management, where applicable)
• Build and maintain success plans and account plans with clear, customer-agreed success metrics and ROI

Strategic and Commercial Impact

• Use strong business acumen and our MEDDIC-based methodology to run discovery, uncover customer pain points and their business impact, and map stakeholders, champions and decision-making processes
• Build multi-threaded relationships, including at executive-sponsor level
• Own or support renewals and retention targets (GRR/NRR), forecast renewals accurately, and identify expansion opportunities in partnership with Account Managers and Account Executives

Risk and Health Management

• Monitor customer health and product usage data to spot risks early, and lead mitigation and retention plans
• Act as the customer's escalation point, coordinating with Support, Product and leadership to resolve critical issues
• Analyse customer churn and losses, and share key learnings

Scaling and Enablement

• Partner with Customer Education to deliver one-to-many programmes, including webinars, live training and help center content
• Support Sales and Events as a product expert and trusted advisor during customer calls and events

Voice of the Customer and Advocacy

• Bring structured customer feedback to Product, Sales and Customer Experience to shape our products and services
• Develop customer advocates through references, case studies and community engagement

Leadership and operational excellence

• Mentor and coach less experienced colleagues alongside your manager
• Help develop CS playbooks, processes and best practices
• Keep CRM data, account plans and forecasts accurate and up to date

Requirements

• Fluency in French and English, written and spoken
• Minimum 3-5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or from other similar roles
• Proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth
• Commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels
• A proactive, ambitious, and results-driven approach, with the ability to thrive in a fast-growing environment
• A collaborative team player who works well in an international, distributed environment
• Experience in SaaS and having industry domain knowledge are a plus
• Familiarity with the MEDDICC methodology is a plus

Benefits

• A competitive compensation package
• Insurance and health coverage
• Buddy program
• Centrally located office space
• Being part of a vibrant, diverse and passionate team
• Social and company events

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Since launching in 2013, Kahoot! has become a global leader, hosting hundreds of millions of sessions with over 12 billion cumulative participants across 200+ countries and regions. The Kahoot! Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox, Poio, Drops, Actimo and Motimate. Headquartered in Oslo, Norway, we also have offices in the US, UK, France, Finland, Australia, Singapore, Japan, Estonia, Denmark, Spain, and Poland. Let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.