French-speaking Senior Customer Success Manager - Enterprise

Kahoot!; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Insurance and health coverage

Buddy program

Centrally located office space

Social and company events

Job summary

Kahoot! is seeking a Senior Customer Success Manager to help mid-sized to large enterprise customers succeed, driving measurable business results with Kahoot!’s learning platform. You’ll be a trusted advisor, building strategic accounts and fostering long-term relationships across France and Europe, in a role that spans multiple Kahoot!

products. Based in Paris or other major locations, the role reports to the regional Manager, Customer Success.

Qualifications

• Fluency in French and English, written and spoken.
• 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or similar roles.
• Proven track record of managing a portfolio of enterprise customers and driving retention.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own a portfolio of mid-sized to large Enterprise customers and drive measurable progress towards their business objectives.
• Use MEDDIC-based methodology to run discovery, map stakeholders and opportunities for expansion.
• Monitor customer health and usage data, lead retention plans and escalation when needed.
• Partner with Education and Sales teams to deliver enablement and support during renewals and events.
• Capture customer feedback to shape products and services and develop customer advocates.

Skills

Fluency in French

Customer Success

Account management

SaaS knowledge

Job description

Kahoot! is seeking a Senior Customer Success Manager to help mid-sized to large enterprise customers succeed, driving measurable business results with Kahoot!’s learning platform. You’ll be a trusted advisor, building strategic accounts and fostering long-term relationships across France and Europe, in a role that spans multiple Kahoot!

products. Based in Paris or other major locations, the role reports to the regional Manager, Customer Success.