Senior Enterprise CSM — Strategic Growth & Renewals (Remote)

Najar; Paris; À distance; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

RTT: For a better work-life balance

BSPCE: Growth participation

Remote work options

Wemind Insurance: 70% covered

Swile Card for meals and benefits

Bonus: off-site and on-sites to build팀

Wellness: Osteopathy sessions 2d/w at/

Résumé du poste

Najar seeks a senior Enterprise CS leader to own a high-value portfolio, build strategic roadmaps, and act as a trusted advisor to C-level stakeholders across Europe. The role emphasizes renewal negotiations, expansion drives, and cross-functional leadership with Product, Sales and Marketing to sustain growth.

You will collaborate with a Procurement Expert to ensure value delivery, governance, and spend visibility, while mentoring the CS team and shaping scalable playbooks for continued success.

Qualifications

• 7+ years in a CSM or strategic account role in SaaS B2B.
• Proven enterprise exposure and ability to manage high-value accounts.
• Demonstrated ability to navigate C-suite relationships with credibility.
• Experience structuring and closing complex renewals and expansion deals.
• Ability to build business cases and quantify financial impact for executives.

Responsabilités

• Own a portfolio of Enterprise accounts with high ARR exposure.
• Lead strategic account planning and expansion plays across business units.
• Coordinate with CS and Procurement experts to ensure delivery quality on high-stakes accounts.
• Drive retention, renewal, and renewal-related negotiations end-to-end.
• Shape the CS practice via playbooks, standards, and mentoring junior team members.
• Collaborate with cross-functional teams (Product, Sales, Marketing) for alignment.

Connaissances

Strategic account management

C-suite relationships

Renewals and expansions

Financial impact analysis

Bilingual French/English

Description du poste

Najar seeks a senior Enterprise CS leader to own a high-value portfolio, build strategic roadmaps, and act as a trusted advisor to C-level stakeholders across Europe. The role emphasizes renewal negotiations, expansion drives, and cross-functional leadership with Product, Sales and Marketing to sustain growth.

You will collaborate with a Procurement Expert to ensure value delivery, governance, and spend visibility, while mentoring the CS team and shaping scalable playbooks for continued success.