Senior Enterprise CSM - Remote-Ready Growth Partner

Brevo; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

RTT days off

Public transport 50% reimbursement

Private healthcare 70% coverage

Remote-friendly setup

Résumé du poste

Brevo, Paris-based, is seeking a Senior Customer Success Manager to own a portfolio of high-value enterprise customers across the full lifecycle. You will align stakeholders, drive timelines, manage risk, and ensure customers realize value from Brevo.

You will co-create Success Plans, monitor account health, identify renewal and expansion opportunities, build trusted relationships at executive level, and collaborate with Sales, Product, Support and Marketing to deliver measurable outcomes.

Qualifications

• 3+ years in Customer Success and/or Digital Marketing.
• Proven track record of delivering results against KPIs (renewals, expansion, product adoption, account health).
• Experience managing complex enterprise accounts with multiple stakeholders.

Responsabilités

• Own enterprise account strategy and co-create Success Plans with customers.
• Drive retention and risk management by monitoring health and leading recovery plans.
• Identify cross-sell and upsell opportunities through quarterly business reviews and collaborate with Sales.

Connaissances

Customer Success

Digital Marketing

Data-driven

Account management

Strategic advisory

Outils

Planhat

EverAfter

Description du poste

Brevo, Paris-based, is seeking a Senior Customer Success Manager to own a portfolio of high-value enterprise customers across the full lifecycle. You will align stakeholders, drive timelines, manage risk, and ensure customers realize value from Brevo.

You will co-create Success Plans, monitor account health, identify renewal and expansion opportunities, build trusted relationships at executive level, and collaborate with Sales, Product, Support and Marketing to deliver measurable outcomes.