Digital Customer Success Manager - Remote Growth Enablement

Brevo; Paris; Hybride; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

RTT days off

Transport reimbursement

Udemy courses access

Remote-friendly setup

Résumé du poste

Brevo is seeking a Digital Customer Success professional to support the Pro offer. You will manage a large portfolio, drive renewals, and lead adoption of best practices through webinars and enablement sessions. Fluency in French and a customer-centric mindset are essential.

You will collaborate with Sales, Product, and other teams to reduce churn, grow the customer base, and deliver value through scalable digital journeys. Remote-friendly setup with international mobility options.

Qualifications

• 2+ years in Customer Experience, CSM, or Marketing Project Manager roles.
• Excellent written, spoken and presentation skills in French.
• Customer-centric mindset with strong marketing knowledge.
• Ability to understand, manage, and drive customer needs and strategy.

Responsabilités

• Execute high-volume engagement using 1-to-many strategies (emails, webinars, digital materials) from onboarding to renewal.
• Manage a high-volume portfolio of accounts and hit key milestones via emails and meetings.
• Lead renewal discussions with focus on retention and growth.
• Monitor health scores and engage at-risk accounts proactively.
• Drive adoption of best practices through enablement sessions and webinars.
• Develop digital resources to empower customers to find value independently.
• Provide feedback to Product and Engineering to improve customer experience.
• Collaborate with Sales and Customer Experience teams to mitigate risk and unlock growth.

Connaissances

Customer Experience

Marketing Project Manager

French language

Communication skills

Data-driven

Team collaboration

Description du poste

Brevo is seeking a Digital Customer Success professional to support the Pro offer. You will manage a large portfolio, drive renewals, and lead adoption of best practices through webinars and enablement sessions. Fluency in French and a customer-centric mindset are essential.

You will collaborate with Sales, Product, and other teams to reduce churn, grow the customer base, and deliver value through scalable digital journeys. Remote-friendly setup with international mobility options.