Senior Enterprise Customer Success Manager - FR/ENG

Brevo; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

RTT days off

Public transport 50% reimbursement

Private healthcare 70% coverage

Remote-friendly setup

Résumé du poste

Brevo, Paris-based, is seeking a Senior Customer Success Manager to own a portfolio of high-value enterprise customers across the full lifecycle. You will align stakeholders, drive timelines, manage risk, and ensure customers realize value from Brevo.

You will co-create Success Plans, monitor account health, identify renewal and expansion opportunities, build trusted relationships at executive level, and collaborate with Sales, Product, Support and Marketing to deliver measurable outcomes.

Qualifications

• 3+ years in Customer Success and/or Digital Marketing.
• Proven track record of delivering results against KPIs (renewals, expansion, product adoption, account health).
• Experience managing complex enterprise accounts with multiple stakeholders.

Responsabilités

• Own enterprise account strategy and co-create Success Plans with customers.
• Drive retention and risk management by monitoring health and leading recovery plans.
• Identify cross-sell and upsell opportunities through quarterly business reviews and collaborate with Sales.

Connaissances

Customer Success

Digital Marketing

Data-driven

Account management

Strategic advisory

Outils

Planhat

EverAfter

Description du poste

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

As a Senior Customer Success Manager at Brevo

You’ll own a portfolio of high-value, stategic enterprise customers and act as their strategic partner across the full lifecycle. This is a highly collaborative role where you’ll run accounts like ongoing projects aligning stakeholders, driving timelines, managing risk, and ensuring customers realize value from Brevo.

Your impact at Brevo

• Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented
• Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts
• Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly business reviews. Work closely with the AE on larger or more complex upsell motions
• Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities
• Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition
• Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes
• Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team
• Shape team ways of working & mentor colleagues: constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects

Who you are

• Minimum 3+ years in Customer Success and/or Digital Marketing
• Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
• Experience managing complex enterprise accounts (high MRR, multiple stakeholders)
• A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
• Native French, fluent English
• Data-driven, high ownership and able to navigate ambiguous situations with confidence
• Experience with CS tools (Planhat, EverAfter or equivalent) is a plus

Mindset

Proactive, autonomous, coaching-minded, growth-oriented.

Why people love working at Brevo

• A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighborhood
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day)
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support
• Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents
• Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work

Our candidate journey

• Introductory TA call (30 min)
• Interview with CS Team Leads
• Case study
• Case study presentation
• Reference check

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.