Strategic Enterprise CSM: Data & SaaS

DQE, Data Quality Everywhere; Levallois-Perret; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Career opportunities

Data-driven products

International expansion

Collaborative culture

Job summary

DQE, a fast-growing international SaaS company, is seeking a Customer Success Manager in the Levallois-Perret area to own adoption, satisfaction and value delivery across the customer lifecycle. You will be the primary contact for key accounts, onboard them, drive platform value and secure renewals.

Fluent in French and English, you will collaborate with sales, product and engineering to champion customer needs and drive ROI.

Qualifications

• At least 3 years in Customer Success or Delivery Management, with direct ownership of B2B customer accounts.
• Proven experience in SaaS, data solutions or technical platforms.
• Solid knowledge of CRM data environments (Salesforce, Dynamics 365…), data platforms and APIs, and a strong grasp of data management and data quality challenges across CRM and digital journey use cases.
• Track record of leading steering committees and best-practice workshops with diverse stakeholders: executive sponsors, team leads, technical profiles and subject-matter experts.
• Outcome-driven, problem-solving mindset: you define and track customer success KPIs with a strong focus on ROI and impact.
• Fluent in French and English.

Responsibilities

• Onboarding & adoption: lead customer onboarding and deployment plans with cross-functional teams.
• Retention & growth: manage a portfolio of enterprise accounts and monitor health signals.
• Voice of the customer & advocacy: feed feedback to Product, Project and Sales, and develop customer references.
• Documentation & knowledge: capture best practices and recurring customer questions for self-service.
• Run regular business reviews and drive renewals and expansion opportunities.

Skills

Customer Success

SaaS

CRM

Account Management

Tools

Salesforce

Dynamics 365

APIs

Job description

DQE, a fast-growing international SaaS company, is seeking a Customer Success Manager in the Levallois-Perret area to own adoption, satisfaction and value delivery across the customer lifecycle. You will be the primary contact for key accounts, onboard them, drive platform value and secure renewals.

Fluent in French and English, you will collaborate with sales, product and engineering to champion customer needs and drive ROI.