Senior Customer Success Manager, EMEA (Hybrid)

Datadome; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flex Life: Hybrid role with partial on

Health Benefits

Sports allowance $100 annually

Professional Development

Events & Team building

Parent Care

PTO: 20 days + 5 sick + 2 floating

401 K eligibility

Job summary

DataDome is seeking a Senior Customer Success Manager for EMEA to own post-sale relationships with our largest enterprise clients. You will drive measurable outcomes, guide cross-functional teams, and ensure customers realize maximum value from the platform.

Ideal candidates bring 5+ years in CS, strong business acumen, and a strategic mindset to influence product direction while expanding relationships and renewals.

Qualifications

• 5+ years in a Customer Success Management role.
• Experience in cybersecurity and/or SaaS is a plus.
• Strong business acumen connecting customer goals to measurable outcomes and DataDome’s value.
• Strategic problem-solver who distills complex challenges into actionable plans.
• Proven ability to engage and influence senior stakeholders with data and insights.
• Executive presence with the ability to build trust quickly in complex customer environments.
• Strong cross-functional leadership and accountability across internal and customer teams.
• Highly organized and able to prioritize in a fast-paced setting.
• Data-driven mindset with ability to translate insights into action.
• Collaborative and proactive in building scalable processes.
• Passionate about delivering exceptional customer experiences and long-term value.

Responsibilities

• Act as the primary business owner of post-sale customer relationships.
• Build long-term relationships with key stakeholders by aligning goals with DataDome’s capabilities.
• Own post-sale success of DataDome’s largest enterprise customers and ensure value realization.
• Translate complex challenges into actionable plans and coordinate cross-functional teams.
• Drive product adoption and value realization through deep product knowledge.
• Monitor customer health and proactively identify risks and opportunities; execute mitigation plans.
• Lead escalation management to ensure timely resolution of issues and maintain confidence.
• Conduct structured business reviews quantifying value and supporting renewals.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales for a seamless experience.
• Champion customer voice to influence product direction and improvements.

Skills

Customer success

Relationship management

Strategic thinking

Cross-functional collaboration

Data-driven

Executive presence

Job description

DataDome is seeking a Senior Customer Success Manager for EMEA to own post-sale relationships with our largest enterprise clients. You will drive measurable outcomes, guide cross-functional teams, and ensure customers realize maximum value from the platform.

Ideal candidates bring 5+ years in CS, strong business acumen, and a strategic mindset to influence product direction while expanding relationships and renewals.