Senior Director, Customer Success – EMEA South

Workday; Paris; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

Workday is seeking a seasoned Customer Success Manager to lead enterprise relationships in Europe. You will oversee a portfolio of strategic customers, align Services, Sales and Product teams, and ensure value delivery with a focus on executive-level engagement.

You will coach and mentor a high-performing customer success group, manage escalations, coordinate with cross-functional teams, and travel up to 35% to support clients while driving adoption of Workday solutions.

Qualifikationen

• Senior-level customer success leadership experience.
• Proven ability to manage executive relationships with enterprise customers.
• Strong communication and negotiation skills across Sales, Services and Product teams.

Aufgaben

• Lead enterprise customers, coordinating Services and Product management.
• Drive value delivery and customer satisfaction for a strategic portfolio.
• Manage escalations and optimize adoption of Workday solutions.
• Travel up to 35% to support clients and maintain executive relationships.

Kenntnisse

Executive-level communication

Cross-functional collaboration

Leadership

Account management

Customer advocacy

Travel readiness

Jobbeschreibung

Workday is seeking a seasoned Customer Success Manager to lead enterprise relationships in Europe. You will oversee a portfolio of strategic customers, align Services, Sales and Product teams, and ensure value delivery with a focus on executive-level engagement.

You will coach and mentor a high-performing customer success group, manage escalations, coordinate with cross-functional teams, and travel up to 35% to support clients while driving adoption of Workday solutions.