Representative customer services

Sibelco France SAS; Mios; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Sibelco France SAS in Mios is seeking a dedicated professional for a permanent position focused on customer service and logistics management. The role requires excellent English and local language skills, compliance with documentation, and dealing with international logistics.

As a candidate, you'll need a Bachelor's degree in Logistics or a related field, alongside strong customer service experience in a global setting. Activities include order processing, complaint management, and shipment tracking.

Qualifications

• Bachelor's degree in Logistics, Business Administration, Transportation, or equivalent experience.
• Customer service or logistics experience in an international environment.
• Strong proficiency in English and local language.

Responsabilités

• Act as first line of service for customers coordinating issues.
• Ensure order entry and amendments are compliant.
• Handle external complaints using CRM.
• Maintain auditable data trails.
• Perform logistics activities and track shipments.

Connaissances

Customer service

Logistics

Documentation compliance

CRM management

Export/import document handling

Strong English proficiency

Formation

Bachelor's degree in Logistics or related field

Description du poste

Role Purpose

Ensures adherence to departmental processes to provide excellent customer service while complying with local regulations, manages order receipt and processing, ensures customer requirements are met, provides compliant documentation, offers commercial assistance to customers and sales managers, and manages external complaints workflow.

Responsibilities

• Customer Onboarding: Acts as the first line of service for customers, coordinating commercial, technical, or operational issues.
• Order and Contract Management: Communicates with customers to ensure order entry and amendments are performed according to requirements, verifies order information, and ensures correct and compliant documentation.
• Customer Inquiry Handling: Accepts and logs external complaints in CRM, provides feedback after investigation by QA Manager, in consultation with Sales Manager.
• Data Management: Updates systems and shipment files to maintain an auditable trail.
• Logistics: Performs inbound and outbound forwarding activities.
• Export: Tracks shipments and communicates transportation progress to customers, coordinates shipping with customs agents for overseas clearance.

About you

Candidate holds a Bachelor’s degree in Logistics, Business Administration, Transportation, or a related field, or has equivalent experience. Prior experience in customer service or logistics role in an international environment with export/import document handling is required. Strong English proficiency (verbal & writing) and proficiency in the local language of base operations are essential.

Employee Type

Permanent

EEO Statement

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.