Customer Experience Consultant

A.P. Moller - Maersk; Villeneuve-d'Ascq; On-site; EUR 35,000 - 50,000; Full time

Job summary

Dormont Manufacturing Co in Villeneuve-d'Ascq is looking for a logistics professional to manage and monitor the end-to-end shipment process. You will coordinate with various stakeholders to ensure seamless execution and maintain a customer-centric approach while resolving queries promptly.

The ideal candidate has logistics experience, is fluent in French and English, and possesses excellent communication skills. Join us to contribute to our commitment to delivering exceptional customer service.

Qualifications

• Experience in Logistics or related fields.
• Native French and fluent English; Spanish is a plus.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Provide value-adding business solutions through strong process understanding.
• Maintain a customer-centric approach, preventing errors and ensuring continuous improvement.

Skills

Logistics experience

Fluent French

Fluent English

Stakeholder management

Customer-centric mindset

Organizational skills

Team-oriented

Job description

Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do?

Do you thrive in fast‑paced, action‑oriented environments?

If so, this role is made for you!

You’ll be joining an outstanding team dedicated to delivering world‑class service to our customers.

What We Offer

At Maersk, you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.

With a presence in 130+ countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there.

We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our customer‑centric mindset and global success.

Responsibilities

• Manage and monitor the end‑to‑end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Orchestrate the overall flow of shipments to ensure seamless execution
• Provide value‑adding business solutions through strong process understanding
• Resolve customer and stakeholder queries promptly and professionally
• Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement
• Prepare and submit documentation accurately and on time
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to SOPs and IOPs during daily operations
• Identify process deviations and proactively communicate them
• Respond to inquiries promptly and elevate issues when required
• Maintain effective communication, including participation in client calls
• Record and report performance insights to support service improvements
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader/Manager

Qualifications

• Experience in Logistics or related fields
• Native French, fluent English, Spanish a plus
• Excellent communication and stakeholder management skills
• Strong customer‑centric mindset and passion for service excellence
• Results‑driven attitude with strong organizational skills
• Ability to work effectively under pressure
• Team‑oriented mindset and collaborative spirit
• Solid understanding of operational processes
• Sense of urgency and persistence in driving issues to closure
• Positive, proactive, and solution‑oriented attitude

We look forward to receiving your application in English! Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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