Customer Service Representative, French

Jobtailor; Villefranche-sur-Saône; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

Jobtailor in Villefranche-sur-Saône seeks a Customer Service & Order Management Specialist to support an international manufacturing environment. You will manage orders, coordinate with Supply Chain and Logistics, and provide customers with timely shipment updates and status information.

Fluent French and English, strong ERP and MS Office skills, and ability to handle multiple priorities with high accuracy are essential for success in this role.

Qualifications

• Minimum 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
• Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
• Proven ability to manage customer orders from receipt through to delivery, collaborating closely with Supply Chain and Logistics teams.
• Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
• Strong written and spoken communication skills in French and English are essential.
• Proficiency with Microsoft Office applications: Outlook, Excel, and Word.
• Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
• Solid understanding of customer service processes within a supply chain and logistics environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Responsabilités

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicate with customers and colleagues across different countries.
• Process and manage customer orders.
• Provide updates on order status, shipments, and deliveries.
• Work closely with Supply Chain, Logistics, Production, and Sales teams.
• Support quotation requests and respond to customer enquiries.
• Maintain accurate customer records and documentation.

Connaissances

Customer service

Order management

Supply chain

Logistics

ERP systems

SAP

Oracle

JD Edwards

Communication

MS Office

Outils

SAP

Oracle

JDE

ERP systems

Description du poste

Responsibilities

• Deliver an exceptional customer service experience by consistently providing high‑quality support and exceeding customer expectations.
• Communicate with customers and colleagues across different countries.
• Process and manage customer orders.
• Provide updates on order status, shipments, and deliveries.
• Work closely with Supply Chain, Logistics, Production, and Sales teams.
• Support quotation requests and respond to customer enquiries.
• Maintain accurate customer records and documentation.

Requirements

• Minimum of 5 years’ experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
• Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
• Proven ability to manage customer orders from receipt through to delivery, collaborating closely with Supply Chain and Logistics teams.
• Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
• Strong written and spoken communication skills in French and English are essential.
• Proficiency with Microsoft Office applications: Outlook, Excel, and Word.
• Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
• Solid understanding of customer service processes within a supply chain and logistics environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Core Competencies

Demonstrates expertise in Customer Service and Order Management within Supply Chain and Logistics environments, with strong communication skills in both French and English. Proven ability to manage customer orders and collaborate with cross‑functional teams to ensure exceptional service delivery.