Logistics Service Coordinator - Export Air

PSA BDP; Roissy-en-Brie; On-site; EUR 35,000 - 45,000; Full time

Job summary

PSA BDP is seeking a Logistics Coordinator in Roissy-en-Brie to manage customer orders and ensure compliance with logistics regulations. The ideal candidate will have 2-3 years of experience in logistics operations, excellent communication skills in English, and proficiency in Microsoft applications.

This role involves troubleshooting and coordinating with customers and subcontractors to maintain high service quality. A degree in Logistics or a related field is preferred.

Qualifications

• 2-3 years of experience in logistics and forwarding operations/regulations and documentation.
• Professional degree from a licensed educational institution specialized in logistics and forwarding.
• Good communication skills in English (B2 level minimum).

Responsibilities

• Coordinate customer orders according to requirements and procedures.
• Contact dedicated customer for instructions.
• Process agent and warning messages.
• Handle anomalies and proposals for corrective measures.
• Monitor service quality.

Skills

Logistics operations

Customer communication

Problem-solving

Attention to detail

Education

Degree in Logistics or related field

Tools

Microsoft Software applications

Job description

Job Description

The scope of this role is the coordination and execution of customer orders in accordance with their requirements and/or procedures based on PSA BDP Ethics.

Responsibilities

• Contact with the dedicated customer for instructions / reminder.
• Processing of agent and early warning messages (network contact).
• Communicate information to customers and partners in parallel.
• Handling of anomalies / disputes.
• Proposal for corrective and preventive measures.
• Contact with the warehouse and other subcontractors.
• Duty to inform and advise the customer on the formalities of international movement of goods.
• Duty to communicate the information of the files in charge to his hierarchical manager.
• Monitoring the quality of service center services.
• Create SOP’s when required to support the offshoring process.
• Troubleshooting to proactively find suitable solutions in time and manner to the customer.

Requirements

• 2-3 years of experience in logistics and forwarding operations/regulations and documentation or a degree in Logistics.
• Preferable a professional degree from a licensed educational institution specialized in logistics and forwarding.
• Computer literacy with Microsoft Software applications and/or other market leading software applications.
• Good communication skills in English (B2 level minimum).