Representative customer services

Sibelco Group; Mios; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Sibelco Group is looking for a Customer Service and Logistics Specialist based in Mios, Nouvelle-Aquitaine. The role involves ensuring excellent customer service, managing orders, and handling documentation in compliance with regulations.

The ideal candidate has a bachelor’s degree in Logistics or Business Administration and experience in an international logistics environment. Proficient English and local language skills are required. The position is permanent and supports a diverse workforce.

Qualifications

• Bachelor degree in Logistics, Business Administration, Transportation or equivalent experience.
• Prior experience in customer services or logistics role in an international environment.
• Proficient verbal & writing skills in English and local language.

Responsabilités

• Act as first line of service for customers, coordinating commercial, technical, or operational issues.
• Communicate with customers for order entry and amendments and ensure compliant documentation.
• Log external complaints and provide feedback post-investigation.
• Update systems and shipment files for auditing.
• Perform inbound and outbound forwarding activities.
• Track shipments and coordinate customs clearance for overseas deliveries.

Connaissances

Customer service

Logistics

Order management

Data management

Export/import documentation

English proficiency

Local language proficiency

Formation

Bachelor degree in Logistics, Business Administration, or related field

Description du poste

Location

Mios

About Sibelco

We advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. The company powers progress across industries such as glass, ceramics, construction, coatings, polymers, and water purification. We are committed to sustainability, innovation, and empowering people to thrive.

Role Purpose

• The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations.
• Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation.
• Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows.
• Handles and ensures the correct workflow of external complaints.

Responsibilities

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues.
• Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued.
• Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager.
• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
• Logistics: Perform inbound and outbound forwarding activities.
• Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries.

Qualifications

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience.
• Prior experience in customer services or logistics role in an international environment with experience in export/import document handling.
• English – proficient verbal & writing.
• Local language of the country of base and main operations – proficient verbal & writing.

Employment Type

Permanent

How to Apply

Submit your application in the Apply option.

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.