Customer Service Employee

NRF (Nederlandse Radiateuren Fabriek); Valenciennes; On-site; EUR 28,000 - 35,000; Full time

Job summary

A dynamic international company in Valenciennes is seeking a Customer Service Officer to manage customer inquiries and enhance their satisfaction. The successful candidate will take orders via email and phone, collaborate with logistics, and prepare documentation related to transport and invoicing. Fluency in English and approximately one year of experience in a customer service role are required. This position offers a chance to be part of a team that thrives on continuous improvement and teamwork.

Qualifications

• Must have a minimum of secondary education with a high-school exam.
• Fluency in English is essential.
• Approx. 1 year of experience in Customer Service or similar office position required.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Take orders by email or in the system.
• Receive phone calls from customers.
• Prepare order confirmations and documentation for transport and invoicing.
• Collaborate with the logistics department for shipment organization.
• Process return and credit/debit memos as required.
• Liaise with Central Planning on delivery timelines.
• Support administrative duties in the office.

Skills

Fluent in English

Customer service experience

Critical thinking

Task prioritization

Education

High school diploma

Job description

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!

NRF is a Sports and Digital company.

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

ABOUT THE JOB

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success. As the primary contact point for our customers via phone and email, you’ll play a crucial role in ensuring their satisfaction.

WHAT ARE YOU GOING TO DO AS A CUSTOMER SERVICE OFFICER?

• Order taking by email or in the system
• Receiving phone calls from customers
• Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
• Collaborating with the logistics department in organizing shipment
• Processes return, credit, and debit memos as required
• Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
• Supporting administrative duties in the office

“At our Customer Service Officer, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.”

WHAT DO YOU BRING AS A CUSTOMER SERVICE OFFICER?

• Education at minimum secondary level with a high-school exam
• Fluent in English is a must
• Experience in Customer Service or similar office position - approx. 1