Remote-Ready Enterprise Hospitality Growth Lead

Lightspeed; Nice; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Lightspeed equity scheme

Health & Wellness credit

Mental health support

Flexible environment

Job summary

Lightspeed is seeking an experienced Strategic Account Manager to support our hospitality clients in France. The role is remote-based from Nice with occasional travel to Paris, acting as the main contact for the largest hospitality customers and driving growth, activation, and retention.

You will build strategic account plans, monitor usage data, and lead quarterly reviews to mitigate risks and maximize Net Revenue Retention.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success with enterprise customers
• Strong understanding of SaaS metrics (NRR, product adoption, expansions, renewals, churn) and using them to manage a portfolio
• Hands-on, data-driven, and skilled in relationship management
• Experience engaging with C-level, operations, and technical teams
• Fluent business-level French and English

Responsibilities

• Act as primary contact for lightspeed's largest hospitality customers
• Develop and execute strategic account plans to drive growth, retention, and product adoption
• Increase product usage and grow Net Revenue Retention across portfolio
• Plan and lead quarterly business reviews and success plans
• Collaborate with Product, Customer Success, Implementation, and Support teams to deliver excellent customer experience
• Collect customer feedback and share it with relevant teams to close gaps in the journey

Skills

Enterprise SaaS metrics

Stakeholder management

C-level relationship building

Fluent French & English

Job description

Lightspeed is seeking an experienced Strategic Account Manager to support our hospitality clients in France. The role is remote-based from Nice with occasional travel to Paris, acting as the main contact for the largest hospitality customers and driving growth, activation, and retention.

You will build strategic account plans, monitor usage data, and lead quarterly reviews to mitigate risks and maximize Net Revenue Retention.